* Sometimes we forget to say them,
* Sometimes we may feel that they're not needed so don't bother, and
* Sometimes we need to remember what it felt like when they're not saidto us
But why should we use them - surely if you do a good job the "rewards"will speak for themselves.
Well I don't know about you, but failing to use these 2 words can be thedeath knell to a person's motivation.
Your employee has worked hard to get something finished, in fact they'vetaken it on themselves to do more than was expected. He delivers the finisheditem and ... nothing - not a word. Now it could be that you as a managerhad been particularly busy that day - hence why you needed to delegatethat particular task - but how motivated is your employee going to be nexttime you ask him to do something? Would he "go the extra distance"next time? I doubt it. And yet it doesn't take much to do the right thing.A walk through the office at the end of the day, "Hey Jim, sorry Iwas busy earlier - thank you for getting that done so quickly for me, itmade my day a lot easier"...
I don't know about you, but I feel a heartfelt and genuine "thankyou" can and does make a massive difference.
Who do you need to say "thank you" to?
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